Frequently Asked Questions
FAQs about our Products
Is there a coating on the panties? If so, which one?
Some of our period panties have a coating on the main fabric to make them water-repellent. However, most of our period panties don’t have this treatment, as they already have leakproof layers inside. We only add a water-repellent treatment if customers specifically request it or if the panties are designed as period swimwear.
Do you include a sticker tag to prove the product is unused / new?
Yes, we can provide hygienic stickers that can be attached to the gusset. You can choose from different materials such as PET, kraft paper, and more.
Are our menstrual panties anti-bacterial and anti-odor?
Yes, the absorbent cotton lining is anti-bacterial. Additionally, we use naturally anti-bacterial materials like wormwood fabric, which is NACC certified. The absorbent layers are treated with anti-bacterial and anti-odor treatments, and we have test certificates to verify their effectiveness.
What is the lifespan of period panties?
After approximately 50 washes, the absorbency may decrease. However, the panties can still be used as regular underwear or light absorbent incontinence underwear. This way, women can avoid using chemical-laden tissues after urinating.
Can we produce custom designs, patterns, or prints? What additional details are required?
Yes, we offer customization options for our period panties. You can choose from our existing catalogue and adjust the shape, fabrics, or other details. You can also send us reference images or describe your ideas, and we’ll check with our pattern designers to confirm. You can use the Product Inquiry Form to guide you.
Why doesn’t the final quantity always match the customer’s order?
There is usually a 5%-8% deviation in the final quantity. During production, some products may be defective, and we remove these from the batch. To account for this, we typically produce a bit extra, and we expect customers to accept the additional quantity.
How do we test and ensure the effectiveness of our crotch/gusset technology?
We test the water absorption of the materials when fabric suppliers deliver them, ensuring the quality meets our requirements.
How will customers know when to change their period panties?
The timing for changing period panties depends on your flow and the day of your cycle. For heavy flow days, our period panties with anti-side leakage technology can provide protection for up to 10 hours, typically lasting the entire daytime. If you engage in sports or physical activity, we recommend changing them every 4 to 5 hours for hygiene reasons.
How much do samples cost, and what is the lead time?
The cost of samples depends on the selection. If you choose from our available samples, the unit cost is $5, and we can ship them immediately. For new designs, there is a development fee: $20 per design for panties and $30 for bras. The sample-making cost is $5 per piece. The lead time for samples is typically 10 days. If we need to purchase special fabrics or custom print them for you, additional charges will apply. The mold cost for printing is $50, and it may take an additional 10 days for fabric customization.
What’s the MOQ for custom prints?
For printed fabrics, you can send us your designs, and we will print them for you.
The MOQ varies depending on the printing technique. For digital printing, the MOQ is usually set to be 300 pieces.
FAQs about our Factory
Certifications and Sustainability
Has your manufacturing site been successfully certified by Oeko-Tex, FDA, or any other third parties? If not, would you be willing to modify your processes to meet these certifications?
Yes, our facility is FDA-certified by a third party.
Do you have access to materials that pass Oeko-Tex certification?
Yes, our fabric suppliers are Oeko-Tex certified.
What are your sustainability practices? What are your plans to reduce waste-to-landfill, greenhouse gases, or carbon emissions?
We prioritize eco-friendly materials and packaging in our production. We also encourage customers to use compostable bags. Moving forward, we plan to encourage all our customers to adopt eco-friendly packaging solutions.
Regulations, Quality, Labor Laws
Does your company adhere to local and regional laws and regulations?
Yes, we comply with all local and regional laws and regulations.
Is your company aware of the regional regulations in the areas where your product is shipped? Is your company fully compliant with child labor laws?
Yes, we strictly adhere to child labor laws, and we do not use child labor in our production.
Experience
How many years of experience do you have in making absorbent reusable underwear?
We have been producing absorbent reusable underwear since 2016, and currently, 99% of our production is dedicated to period panties.
How many years of experience do you have in making other technical garments?
Our production management team has over 20 years of experience in manufacturing garments and underwear.
Equipment, Technology and Innovation
What are some of the new innovations in this industry?
One of the key innovations in this industry is the development of new technologies that effectively address side leakage issues in absorbent underwear.
What innovations are on the horizon for this industry that could be important for absorbent underwear?
The focus is on new technologies that improve absorption capacity and enhance comfort, as well as sustainable fabrics that further reduce environmental impact.
Industry and Connections
What sources do you use to stay in touch with the latest trends and developments in this industry? Have you had collaborations with other major companies before?
We stay updated by regularly engaging with fabric suppliers and reading the latest industry articles. We’ve also collaborated with several major companies in the past.
R&D and Co-Development
How does your company approach co-development?
We have co-developed many styles in collaboration with our customers and fabric suppliers, working closely to bring innovative solutions to life.
Do you have a dedicated R&D team? Do you have a dedicated technical designer?
Yes, we have our own R&D team and a dedicated technical designer.
Capacity and Supply Chain
What is your total capacity? What is your current available capacity?
Our total capacity is 400,000 pieces of panties per month. I can send you a video of our production process for a closer look.
What is your lead time for booking capacity and ordering raw materials? If capacity is booked with preliminary volumes, when do you need confirmation of final volumes, sizes/cuts/colors?
The lead time for ordering raw materials is 15 days. It’s ideal to confirm final sizes, cuts, and colors at least 30 days in advance to ensure smooth production.
Fabric Supply Chain (Underwear Business Specifically)
How is your fabric supply chain managed – including lead times, MOQs, innovations, and how do you introduce new fabric innovations?
The lead time for fabrics is typically 7-15 days. We can handle any quantity, as we collaborate with fabric suppliers who keep various fabrics in stock. We also actively work with suppliers to develop new fabrics and regularly receive updates on new innovations they offer.