Shantou Shanhao Knitting Co., Ltd. (“Shanhao Undies”, “we”, “us”, “our”)
- Factory: Building D, No. 18 Huimin Road, Shangbao Residential Committee, Gurao Town, Chaoyang District, Shantou City, Guangdong, China
- Email: rose@shanhaoundies.com
- WhatsApp: +86 181 2512 1337
- Website: https://shanhaoundies.com
These Terms of Service apply to wholesale and OEM/ODM orders placed with Shanhao Undies through our website, by email, or by WhatsApp. By placing an order, you agree to these terms.
1. Who we are
We are a manufacturer of period underwear and functional underwear, based in Shantou, China, in business since 2015. We sell to businesses (brands, retailers and distributors) on a wholesale and OEM/ODM basis. We do not sell to individual consumers through this website. Our monthly production capacity is 500,000 units.
2. Orders and minimum order quantities
- Standard ready-stock orders: the standard minimum order quantity (MOQ) is 100 pieces. The exact MOQ varies by product — some products start from 50 pieces, others require up to 500 or 1,000 pieces. The MOQ shown on each product page applies.
- Custom orders: for any customisation — customised logo, customised packaging, graphic customisation, colours or designs — the minimum is 1,000 pieces for each customised item.
- An order is confirmed only when we send you a written order confirmation (by email or WhatsApp) with the product, quantity, price and delivery terms. Prices shown on the website are indicative until confirmed in writing.
- We may decline or cancel an order if a product is out of stock, a custom specification cannot be produced, or the minimum order quantity is not met. In that case any payment already received for that order will be refunded.
3. Samples
- Stock samples cost $5 to $10 per piece.
- Samples are normally ready to ship within 7 days of payment.
- Sample cost is paid by the buyer. Sample shipping is charged at the courier’s actual cost.
- Custom-design samples: $20 for a new-design panty sample and $30 for a bra sample.
4. Prices and payment
- All prices are in US dollars (USD).
- Wholesale prices are tiered by quantity — larger orders cost less per piece. The tier prices shown on each product page apply at the time of order confirmation.
- Accepted payment methods: bank transfer (T/T), Alibaba Trade Assurance, card, PayPal, and Western Union. Orders placed through the website checkout are paid by direct bank transfer.
- Unless agreed otherwise in writing, a deposit is required before production starts and the balance is due before shipment. The exact deposit percentage will be stated in your order confirmation.
5. Production and delivery
- Production lead time is agreed with each buyer when the order is confirmed. It depends on the order quantity and the product specification, so no fixed number of days is promised here.
- Shipping is by DHL, FedEx, EMS or UPS unless agreed otherwise. Typical transit time is 4–7 working days after the goods leave our factory.
- Shipping cost depends on the destination, weight and courier chosen, and is quoted before shipment.
- Delivery dates are estimates. We are not liable for delays caused by the courier, customs, or events outside our control.
- The buyer is responsible for import duties, taxes and customs clearance in the destination country, unless agreed otherwise in writing.
6. Custom products, artwork and branding
- For custom orders, you must supply your artwork, logo and packaging files in the format we request, and confirm a final sample before mass production starts.
- You confirm that your artwork, logos and designs do not infringe any third party’s rights, and you will cover us against claims arising from the use of your branding.
- We keep your custom designs and branding confidential and do not sell your customised products to other buyers.
7. Quality and certifications
- We are certified to ISO 9001, GOTS, OEKO-TEX® STANDARD 100 and BSCI. Certificate details are available on request.
- Products are made to the specifications agreed in your order confirmation. Small variations in colour or measurements within normal manufacturing tolerance are not defects.
- If goods arrive with a quality problem, please contact us. We will discuss the remedy with you — remake, replacement or refund — on a case-by-case basis.
8. Returns, exchanges and refunds
Returns, exchanges and refunds are agreed with us on a case-by-case basis. Please contact us before returning any goods — do not send goods back without our agreement.
9. Intellectual property
- Our website, product photos, catalogue and designs remain our property. You may not copy or reuse them without our written permission, except to sell the products you bought from us.
- Your brand, logo and custom designs remain your property.
10. Limitation of liability
- Our total liability for any order is limited to the amount you paid for that order. We are not liable for lost profits or indirect losses.
- Nothing in these terms limits liability that cannot be limited by law.
11. Changes to these terms
We may update these terms from time to time. The version in force at the time you place your order applies to that order.
12. Contact
Questions about these terms or your order:
- Email: rose@shanhaoundies.com
- WhatsApp: +86 181 2512 1337
Last updated: 13 November 2026.